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Privacy Policy

Effective Date: 10/20/2025
Last Updated: 10/20/2025

Introduction

AcneFix ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.acnefix.com and use our services.

 

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

 

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Schedule a consultation or appointment

  • Contact us with questions or requests

  • Sign up for our newsletter or marketing communications

  • Create an account on our website

  • Complete forms or surveys

  • Make a purchase

This information may include:

  • Contact Information: Name, email address, phone number, mailing address

  • Account Information: Username, password

  • Health Information: Skin type, acne type, skin tolerance, treatment history, medical conditions relevant to acne treatment, current medications, allergies

  • Demographic Information: Age, date of birth, gender

  • Payment Information: Credit card number, billing address (processed securely through our payment processor)

  • Communication Records: Records of your communications with us, including appointment notes and consultation details

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type, operating system, device type

  • Usage Data: Pages visited, time spent on pages, links clicked, referring website

  • Location Data: General geographic location based on IP address

  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

 

How We Use Your Information

We use the information we collect to:

Provide and Improve Our Services:

  • Schedule and manage appointments

  • Provide personalized acne treatment and care

  • Process payments for services and products

  • Communicate with you about your treatment plan and appointments

  • Respond to your questions and requests

  • Improve our website functionality and user experience

Marketing and Communications:

  • Send you promotional materials, newsletters, and offers (with your consent)

  • Inform you about new services, products, or special promotions

  • Conduct customer satisfaction surveys

Legal and Safety:

  • Comply with legal obligations and regulations

  • Protect against fraud, unauthorized transactions, and other illegal activities

  • Enforce our Terms of Service and other agreements

  • Protect the rights, property, and safety of AcneFix, our clients, and others

Analytics and Research:

  • Analyze trends and user behavior to improve our services

  • Conduct research to develop new treatments and improve existing protocols

 

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We work with third-party service providers who perform services on our behalf, including:

  • Payment processors

  • Appointment scheduling software providers

  • Email marketing platforms

  • Website hosting and analytics providers

  • Customer relationship management (CRM) systems

 

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Business Transfers: If AcneFix is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

Legal Requirements: We may disclose your information when required by law or in response to:

  • Court orders or legal processes

  • Requests from government authorities

  • Protection of our legal rights and property

  • Investigation of potential violations of our policies

  • Protection of the safety of our clients, staff, or the public

With Your Consent: We may share your information with third parties when you provide explicit consent to do so.

 

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device that help websites remember information about your visit.

How We Use Cookies:

  • Essential Cookies: Necessary for website functionality, such as appointment scheduling

  • Performance Cookies: Help us understand how visitors use our website

  • Functional Cookies: Remember your preferences and settings

  • Marketing Cookies: Track your browsing activity to deliver relevant advertisements

Your Cookie Choices:

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

 

You can learn more about managing cookies at:

 

Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

 

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Secure servers and databases

  • Regular security assessments

  • Employee training on data protection

  • Access controls limiting who can view your information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

 

Protected Health Information (PHI)

As a healthcare service provider, we collect and maintain Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). Your PHI is subject to additional protections under HIPAA regulations.

For information about how we use and disclose your PHI, please refer to our Notice of Privacy Practices (HIPAA Notice), which is provided to you at your first appointment and is available upon request.

 

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal obligations)

Restriction: Request restriction of how we process your information

Portability: Request a copy of your information in a portable format

Object: Object to our processing of your information

Withdraw Consent: Withdraw consent for marketing communications at any time

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please see the "California Privacy Rights" section below.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at:

Email: info@acnefix.com
Phone: 832-237-6178
Mail:
AcneFix

13145 Spring Cypress Rd
Bldg. 3A,
Cypress, TX 77429

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

 

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

Right to Know: You have the right to request information about the personal information we have collected about you in the past 12 months, including:

  • Categories of personal information collected

  • Sources of personal information

  • Business or commercial purposes for collecting information

  • Categories of third parties with whom we share information

  • Specific pieces of personal information collected

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise these rights, contact us using the information provided above.

 

Children's Privacy

Our services are intended for individuals aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

If you are a parent or guardian and believe we have collected information from your child under 13, please contact us immediately.

For clients aged 13-17, we require parental or guardian consent before providing services.

 

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Treatment Records: We retain health and treatment records in accordance with applicable healthcare regulations and legal requirements, typically for a minimum of 7 years after your last appointment.

Marketing Data: We retain marketing and communication preferences until you unsubscribe or request deletion.

Inactive Accounts: We may delete or anonymize information from inactive accounts after a period of inactivity.

 

International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located.

By using our website and services, you consent to the transfer of your information to the United States and other countries that may have different data protection laws than your country of residence.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website

  • Updating the "Last Updated" date at the top of this policy

  • Sending you an email notification (if you have provided your email address)

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AcneFix

Email: info@acnefix.com
Phone: 832-237-6178


Mail:
AcneFix
13145 Spring Cypress Rd
Bldg. 3A,
Cypress, TX 77429

Additional Locations:

  • Cypress: 13145 Spring Cypress Rd, Bldg 3A, Cypress, TX 77429

  • The Heights: 427 W 20th St, Ste 210, Houston, TX 77008

  • Katy: 707 S Fry Rd, #495, Katy, TX 77450

  • The Woodlands: 17350 St Lukes Way, Ste 310, The Woodlands, TX 77384

 

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

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